Terms of service

TERMS OF SERVICE – KOKOCHAO.COM

Enhanced e-commerce version

Last updated: March 9, 2026

Welcome to Kokochao.com.

The terms “we”, “us” and “our” refer to HERMES DEPOT, operator of www.kokochao.com.

By using this website and its services, you agree to these Terms of Service, together with:

  • the Terms and Conditions of Sale;
  • the Returns and Refunds Policy;
  • the Shipping Policy;
  • the Privacy Policy.

In the event of any conflict, the Terms and Conditions of Sale prevail for any sale.

SECTION 1 – ACCESS TO THE WEBSITE

By using this website, you confirm that you:

  • are of legal age in your country of residence;
  • use the website lawfully and appropriately.

You are responsible for keeping your login credentials confidential and for all activity carried out through your account.

SECTION 2 – PRODUCTS

Kokochao offers products from a range of categories:

  • home décor;
  • lifestyle items;
  • officially licensed products;
  • geek products;
  • gifts and accessories.

Descriptions and images are provided for information purposes.

Slight variations may exist between the images shown and the products received.

SECTION 3 – LICENSED PRODUCTS

Some products sold on Kokochao may be officially licensed products belonging to third-party brands or rights holders.

The trademarks, licences, characters and universes mentioned remain the exclusive property of their respective owners.

Kokochao acts solely as a retailer or distributor of licensed products.

Any unauthorised commercial use of elements found on the website is strictly prohibited.

SECTION 4 – ORDERS

Any order constitutes a firm offer to purchase.

The order is confirmed after:

  • payment approval;
  • confirmation by email.

We reserve the right to refuse or cancel an order in the event of:

  • fraud;
  • attempted fraud;
  • an obvious pricing error;
  • inconsistencies in the information provided.

SECTION 5 – PRICES

Prices are displayed in euros including taxes.

Shipping charges are shown before the order is confirmed.

In the event of an obvious pricing error, the order may be cancelled and refunded.

SECTION 6 – DELIVERY

The delivery times shown are estimates and may vary according to:

  • destination;
  • carrier;
  • periods of high activity.

Risk transfers when the Customer takes physical possession of the product.

SECTION 7 – RIGHT OF WITHDRAWAL

In accordance with European legislation, the Customer has 14 days from receipt to exercise the right of withdrawal.

Full details are set out in the Returns and Refunds Policy.

SECTION 8 – STATUTORY WARRANTIES

Products sold benefit from:

  • the statutory guarantee of conformity (2 years);
  • the warranty against hidden defects.

These warranties apply independently of any commercial warranty.

SECTION 9 – FRAUD PREVENTION

To combat fraud and abuse, we may carry out additional checks on certain orders.

We reserve the right to:

  • request proof of identity;
  • cancel a suspicious order;
  • refuse certain transactions.

SECTION 10 – PAYMENT DISPUTES (ANTI-CHARGEBACK)

If a payment is abusively disputed with a bank or payment provider without any prior attempt to resolve the matter with customer service, Kokochao reserves the right to:

  • provide all necessary evidence to the payment provider;
  • suspend or block the customer account;
  • refuse future orders;
  • take any necessary debt-recovery action.

SECTION 11 – ABUSE OF RETURNS

The right of withdrawal is intended to allow the Customer to inspect the product.

Any abuse of the returns system, including:

  • abnormally high repeated returns;
  • used or damaged products;
  • excessive handling of items;

may result in:

  • refusal of a refund;
  • a deduction corresponding to the loss in value;
  • limitation or refusal of future orders.

SECTION 12 – INTELLECTUAL PROPERTY

All content on the website is protected by intellectual property laws.

Any reproduction, modification or exploitation without authorisation is prohibited.

SECTION 13 – THIRD-PARTY SERVICES

Certain website features may be provided by third-party services (payment, delivery, Shopify tools, etc.).

We are not responsible for content or services offered by those third parties.

SECTION 14 – LIMITATION OF LIABILITY

Kokochao cannot be held liable for:

  • misuse of products;
  • incompatibility with the intended use;
  • events of force majeure.

This limitation does not apply to the Customer’s statutory consumer rights.

SECTION 15 – PERSONAL DATA

Personal data is processed in accordance with the GDPR.

Full details are set out in the Privacy Policy.

SECTION 16 – CHANGES TO THE TERMS

We may amend these Terms of Service at any time.

The applicable version is the version published on the website at the time of use.

SECTION 17 – GOVERNING LAW

These Terms are governed by French law.

SECTION 18 – CONTACT

HERMES DEPOT
108 Chemin de Sainte-Hélène
06560 Valbonne – France

Email: contact@kokochao.com